supervip Terms of Use
When you open an account on supervip, you agree to terms that govern account management, deposits, withdrawals, and dispute handling. Our terms reflect how we operate as an online entertainment platform available where local law permits.
These conditions apply to all players using supervip across supported jurisdictions. You must be of legal age and in a location where our service operates. Account opening requires email verification, identity documents for KYC, and a deposit method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
This page outlines our core commitments: how we handle your account, the rules for bonuses, how we settle disputes, and the legal framework supervip operates under.
Account and Deposit Rules
A supervip account is personal and non-transferable. You own the account; we hold the funds. Account registration requires a valid email, mobile number, and proof of identity. During KYC, we accept national ID, passport, or driver's license. Processing typically completes within 24 hours.
Deposits flow through your chosen payment channel. If you use DANA from Jakarta or e-wallet from Surabaya, funds clear in minutes. Bank transfers via mobile banking, local payment, online payment, or e-wallet may take 1–2 hours depending on your bank. We do not Account controls or amounts; that is between you and your payment provider.
- Settlement timing
- Sports bets settle within 24 hours of event close; live-dealer rounds close in real time.
- Account suspension
- We reserve the right to suspend accounts for breach of these terms or regulatory obligation.
- Bonus eligibility
- Bonuses apply to new accounts only; wagering requirements attach to each offer.
Withdrawals go back to your original deposit method. If you deposited via mobile banking, your withdrawal returns to local payment. We process withdrawal requests within 4 business hours; bank processing may add 1–2 days. No fixed minimum withdrawal amount; check your payment provider's limits.
Bonus Terms
Bonuses on supervip are optional. Accepting a bonus attaches a wagering requirement: you must play through the bonus amount plus deposit a set number of times before withdrawal. Wagering requirements and eligible games are listed in the offer details. Bonuses expire if unused within 30 days.
Bonus terms may exclude certain games—for example, live-dealer tables may contribute non-specific info toward wagering, while slots contribute non-specific info. We apply these rules at payout time. Disputes about bonus terms are resolved by reference to the terms published at the time of claim.
Dispute Resolution and Legal Framework
If you believe supervip has breached these terms, contact our support team with details. We respond to all inquiries within 48 hours. Disputes about bet settlement, bonus terms, or account access are investigated by our operations team and resolved in writing within 5 business days.
If internal resolution fails, you may escalate to our dispute manager. We do not accept third-party dispute claims. If you reside in Bandung, Medan, or Semarang and believe supervip has violated Indonesian consumer protection law, you may file a complaint with the relevant regulatory body.
These terms may be updated at any time. We notify users of material changes via email. Continued use of supervip after a change indicates your acceptance of the new terms. The most current version is always available on this page.
For account disputes, withdrawal issues, or questions about bonus terms, contact supervip support. We maintain records of all transactions, bets, and account activity for audit and compliance purposes. Your account data is protected by encryption and accessed only by authorized supervip staff.