supervip Privacy Policy

This page describes what we collect when you use supervip and how we keep that data protected. We process personal information to operate our platform, settle payments through methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet), verify your identity, and comply with local law. Your data security is a core part of how we build trust with players across our service.

We collect only the information necessary to deliver our sportsbook, live-dealer, and slot services. We do not sell your data. This policy explains what we hold, why we hold it, and how long we keep it. If you have questions about your personal information, reach out to our support team—response times are outlined below.

What we collect

When you open an account on supervip, we collect your name, email, phone number, and date of birth. We ask for a residential address so we can verify your jurisdiction—this ensures supervip services are available to you under applicable law. We also request identity documents (national ID, passport, or driver's license) as part of our KYC process. These documents remain encrypted and are reviewed only by our compliance team.

Our payment system records deposit and withdrawal requests. Because we work with DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, transaction details flow through their networks; we retain a record of amounts, times, and account links on our servers. We do not store full bank account numbers or card data—those sit with your payment provider.

We log your betting and gaming activity: stakes placed, game outcomes, live-dealer table sessions, sportsbook wagers on Liga 1, Piala Indonesia, and other markets. This data helps us settle bets correctly and detect fraud. We also collect technical data: IP address, device type, browser, and timestamps. This helps us identify unauthorized access and understand platform performance.

Note: We place cookies on your browser to remember your login session and language preference. These are not tracking cookies—they expire when you log out.

How we use your data

We use your personal information to create and maintain your supervip account, process deposits and withdrawals, and settle your bets. Your identity documents verify that you are of legal age and located in a jurisdiction where we operate. We analyze aggregated (anonymized) betting patterns to improve game performance and server stability. Your email and phone are used only to send account notifications—password resets, deposit confirmations, and withdrawal status updates.

Your rights and our commitments

We store your data for as long as your supervip account is active, plus seven years after closure for regulatory compliance. You may request a copy of all personal data we hold about you; this typically takes 5–7 business days. You may also ask us to correct, delete, or restrict processing of your information, though we may retain some data for legal or fraud-prevention reasons.

Our servers are located outside Indonesia; your data may be processed by third parties. We use a data processor in Singapore for payment settlement verification. We have signed data-processing agreements with all vendors and conduct annual audits. We do not share your information with marketing firms or advertising networks. Law enforcement requests for your data are honored only with a legal order.

We use industry-standard SSL encryption for data in transit and AES-256 encryption at rest. Our team undergoes annual data-protection training. If we discover a breach affecting your account, we notify you within 30 days and outline steps to secure your information.

Email us at [email protected] with data access requests.
Expect a response within 5 business days.
Include your account username and the exact information you are requesting.

This privacy policy applies to all jurisdictions where supervip operates. We review and update this page annually or when local law changes. If you use supervip from Jakarta, Surabaya, Bandung, or any other supported location, these terms cover how we handle your information. By using our platform, you consent to this policy. If you do not agree, discontinue use of supervip.